Return Policy
Enkomax offers a 30-Day Money Back Guarantee. If you are not completely
satisfied with your purchase, you may return it to us for a refund,
store credit or exchange (less the shipping fees) on all unused
merchandise in new condition. We will not accept used, dirty or washed
products. Policies regarding items that are not covered by the 30-day
return period are specified on the products' individual pages. Certain
products offered with Free Shipping will have the shipping fees
deducted from your refund if returned to us. If your order is already
in transit, we will not be able to cancel or make any changes to it. If
an order is refused at delivery, our actual full shipping costs (to
shipping address and back to us) will be deducted from your refund.
Your complete satisfaction is our top priority. Please inspect your
purchase carefully when you receive it. If there is anything wrong,
please contact us immediately and we will ensure you get an immediate
replacement or a refund if a replacement is not available.
HOW TO RETURN
1. Please Contact Us to request a Return Authorization Number and provide the following information:
- Order number
- Reason for return
- Return/Exchange/Replace
2. We will give you an RMA number for your order. Without prior
authorization, we will not be able to accept any returns. 3. Return the
merchandise with all of its original parts, accessories, packaging, and
materials. 4. Pack the merchandise carefully, enclose a copy of your
original order confirmation or a letter with your full name and
address, and return it to: Enkomax, Inc P.O. BOX 351013 Boston, MA
02135
Please Note
We can only refund shipping costs if the return is a result of our
error, otherwise, all shipping & return shipping fees are
NON-REFUNDABLE for all products.
- We will exchange or issue credit within 14 business days of receiving item(s).
- RMA numbers must be obtained no later than 30 days from the date
the product was shipped. After 30 days, all product returns must be
handled directly by the manufacturer or warranty provider.
- All products must be returned in like-new condition, including
original packaging, all documentation and accessories. Charges will be
applied for all missing accessories or parts.
- Enkomax will not accept items that have been physically damaged or
misused. If we do accept it, a 15% restocking fee will be
withheld/charged.
- Please allow 1-2 weeks for all refunds.
- Claim for missing accessories or product not as advertised must be reported within 15 days from the date item is shipped.
- Please read the warranty included with each product if you need assistance with a product 30 days after purchase.
- Your credit card is only charged for items available at time of
purchase, backordered merchandise is not charged to your credit card.
If we send a carrier to pickup your item(s) at your ship-to address, we
will request 3 pickup attempts. If carrier is not able to pick up the
item(s), you will need to ship it back to us at your own cost, and our
actual pickup and shipping costs (carrier coming to you to pickup the
items) will be deducted from your refund.
DAMAGED MERCHANDISE
Please check your order immediately upon arrival contact us with any
damages or errors within 7 days or arrival. Kids Bargains must report
all damages immediately to the carrier for inspection. Claims issued on
damaged or lost orders can take the carrier 7-10 days to process. Once
a claim has been initiated and processed, a replacement will be sent.
If products arrive damaged, we will replace the damaged parts.
Sometimes products or parts get damaged during delivery. Important: If
any package appears even slightly damaged during delivery, please write
"PACKAGE DAMAGED" on the paper that you are signing to confirm
delivery. If any package is heavily damaged, you may refuse delivery.
This will allow us to ship a brand new product to you in a short amount
of time. If a package arrives damaged, please notify us as soon as
possible.
DEFECTIVE MERCHANDISE
Enkomax is committed to providing top quality merchandise and will work
closely with our manufacturers to ensure product integrity. However,
should you receive an item that is defective or damaged, please contact
us via
e-mail
us or call (617) 548-6656. Enkomax reserves the right to replace the
defective parts or ship out a new item and is unable to accept
cancellations on merchandise after it arrives, but we will make an
effort to correct the order. Requests for replacement parts will be
processed as quickly as possible. Please note that we are not able to
express ship replacement pieces. After 30 days of receipt, Enkomax
cannot replace defective items and we will refer all issues regarding
defective merchandise to manufacturer for warranty processing, if
applicable.
NON-RETURNABLE ITEMS
Certain products are non-returnable, these products are marked on the product page.
Please
contact us with any questions, we will make every effort resolve any and all questions or problems.
